Compensation varies based on experience, technical skill, and certifications.
Position Overview
We are looking for a confident and customer-focused Customer Service Representative to support our Service Department. This role involves assisting customers, scheduling service appointments, and supporting inside sales efforts. The ideal candidate communicates clearly, builds trust with customers, and thrives in a fast-paced service environment.
Duties & Responsibilities
Answer and manage all incoming calls and emails
Generate sales leads
Provide accurate and valid information for the customers
Handle questions, complaints, and returns and find appropriate solutions quickly
Keep records of customer interaction and process received files.
Follow communication procedures and policies.
Think, answer, and respond quickly to resolve customer issues and questions about products and services
Retain a polite and professional voice and manner at all times
Requirements
High school diploma or equivalent
Proven customer support experience
Ability to handle a lot of incoming calls with great accuracy
Knowledge of CRM systems and practices
Customer-oriented and passionate about helping others
Ability to respond quickly to different requests and characters
Excellent multi-tasking and organizational skills
Benefits & Perks
Full-Time Position
Competitive Pay + Commissions
Performance Bonuses
Paid Training & Career Development
Company Van & Tools
Dispatch from Home
Health Plan
Dental Plan
Vision Service Plan
Paid Holidays
Paid Time Off (Vacation, Sick Days, Personal Days)
