Terms and Conditions

Effective date: 2026

These Terms and Conditions apply to your use of this website and to the text messaging program operated by Climate Heroes LLC, doing business as Climate Heroes LLC (“we,” “us,” or “our”), License Number CN208222. By using this website or signing up for our messages, you agree to these terms. If you do not agree, please do not use the website or sign up for messages.

RCS/SMS MESSAGING TERMS

1. Program Description

When you opt in, Climate Heroes LLC will send you text messages by SMS, MMS, or RCS. Depending on the choices you make when you sign up, these messages may include:

Replies to your service or estimate requests
Appointment confirmations
Appointment reminders and technician arrival updates
Seasonal offers and promotions

Messages may be sent using automated technology, and some messages may be sent by an automated assistant. If your phone or carrier does not support RCS, the same message may be delivered as a standard SMS or MMS text.

2. How You Opt In

You opt in by checking the optional consent box on one of our website or advertising forms and submitting the form. The box is never checked for you, and you can submit any form without checking it. Your consent to receive messages is not a condition of purchasing any goods or services from us.

3. Message Frequency

Message frequency varies based on your service requests, your appointments, and the message types you chose.

4. Cost

We do not charge for these messages. Message and data rates may apply, depending on your mobile carrier and plan.

5. How to Opt Out

Reply STOP to any message to opt out at any time. After you reply STOP, we will send one message confirming that you have been unsubscribed, and you will receive no further messages from that number. To rejoin, reply START or opt in again through one of our forms.

6. How to Get Help

Reply HELP for help. You can also call us at (678) 888-2884 or email contact@callclimateheroes.com.

7. Changing Your Mobile Number

If your mobile number changes, please let us know so we can update our records.

8. Carriers and Delivery

Message delivery depends on your mobile carrier, your device, and your network coverage. Mobile carriers are not liable for delayed or undelivered messages.

9. Eligibility

You must be at least 18 years old and the account holder or an authorized user of the mobile number you provide.

10. Privacy

Text messaging opt-in data and consent will not be shared with third parties, excluding aggregators and service providers. We do not sell or rent your mobile number or your consent to anyone for marketing purposes. For details on how we handle your information, see our Privacy Policy.

USE OF THIS WEBSITE

You may use this website to learn about our services, request service or an estimate, and contact us. You agree not to misuse the website, including by submitting false information, attempting to gain unauthorized access, or interfering with how the website works.

SERVICE REQUESTS AND APPOINTMENTS

Submitting a form on this website is a request for service, not a confirmed appointment. An appointment is confirmed only when we confirm it with you by phone, email, or text. Pricing, scope of work, and payment terms for any service are set out in the written estimate, invoice, or agreement we give you for that service, and those documents control over anything on this website.

We do not charge a fee to cancel or reschedule an appointment.

WARRANTIES ON OUR WORK

Repair work completed by us is covered by a 30-day warranty. Warranties on installations vary by job and are stated in the written agreement for that installation.

VIP PROTECTION PLAN

Membership in our VIP Protection Plan is governed by the VIP Protection Plan Terms and Conditions.

WEBSITE CONTENT

The text, images, logos, and other content on this website belong to Climate Heroes LLC or are used with permission. You may view and print content for your personal use. You may not copy, republish, or sell it without our written permission.

We work to keep the information on this website accurate and current, but offers, pricing, and service details can change without notice. The website is provided for general information and is not a substitute for an inspection or advice from one of our technicians.

THIRD-PARTY LINKS

This website may link to websites we do not operate. We are not responsible for the content or privacy practices of those websites.

DISCLAIMER AND LIMITATION OF LIABILITY

This website is provided “as is” and “as available.” To the extent permitted by law, Climate Heroes LLC makes no warranties about the website and is not liable for indirect, incidental, or consequential damages arising from your use of the website or the messaging program. Nothing in this section limits any warranty or obligation stated in a written estimate, invoice, or agreement for services we perform.